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Meaningful welfare technology through collaboration – discover how!
Welfare technology for older people, difficult to make it work? You are not alone, have you thought about collaborating more?
This webpage provides a conceptual and methodological toolkit supporting collaboration among people and organizations in the design and implementation of new services to meet the needs of older people based on their actual capacities, motivations, and expectations.
This toolkit is based on the research activities of SinS – Developing the capacity of leading technology-related social innovation in cooperation (2017-2018).
Collaborating with whom?
Older people
“Those who have been considered as ‘people with problems’ (i.e., service end users) can be recognized as ‘people with capabilities’ (i.e., service co-producers): people with knowledge, time, and energy who can usefully contribute to the conception of a service and, most importantly, to its day-by-day production and delivery”
Other professionals
“Identifying stakeholders is necessary for clarifying mutual requirements and needs for information, supplies, coordination, and cooperation”
Other organizations
“Coalitions and networks are increasingly turning out to be the key to successful change”
Collaborating on what?
Needs and expectations
“Disability arises not within the individual, due to impaired capability, but is a result of environments, products and services that fail to take into account the needs and capabilities of all potential users”
A new service
“Services are jointly designed by users, frontline workers and professionals through a process of dialogue that goes beyond the initial perspectives of any one party. Co-creation is not a one-off event, like a referendum in which the community decides what should be done. Developing services that promote health will take more time.”
Implementation
“The implementing mindset is about ‘how to win’. Thinking in this phase benefits from a narrow focus on the specific steps necessary to realize offerings. However, each one needs to work in conjunction with the others if success is to be achieved”
